Contact support
Email service@ready-market.com and include “Minerva” in the subject. Minerva Advisor is operated by Ready-Market Online Corporation.
What to include
- The affected surface: web preview, Gmail add-on, sign-in, decision map, reply draft, or account access.
- The approximate time and your Workspace domain.
- A redacted screenshot or a short description of the unexpected behavior.
- Whether the issue can be reproduced with synthetic or non-sensitive content.
Access, export, and deletion
You can export, archive, restore, or permanently delete an individual Decision Project in the Decision Room. You can delete a saved BYOK credential in Model Access. You can also stop using Minerva by closing the web service, uninstalling the Gmail add-on, or revoking the application's Google account access. Workspace-managed installations may require your administrator to remove or revoke the app. For an account-wide data or access request, email the support address with “Minerva data request” in the subject.
Draft tester opt-out
If you were added as a Minerva Marketplace draft tester and no longer want access to the draft, email service@ready-market.com with “Minerva draft tester opt-out” in the subject and the Google Account address to remove. Ready-Market will remove that address from the Marketplace draft tester list. Do not include passwords, tokens, API keys, or email content.
Privacy and security reports
Label privacy requests “Minerva privacy” and suspected security issues “Minerva security.” Share only the minimum evidence needed to identify the issue; the support team can arrange a controlled follow-up if more detail is required.
Product boundaries
- Minerva does not send email or perform external actions automatically.
- Attachments are not interpreted unless their content is separately and intentionally supplied.
- The public Marketplace version reads only the Gmail thread the user currently opens and explicitly invokes Minerva on; it does not search other threads.
- Additional threads or files enter a Decision Project only after the user explicitly selects and adds them.
- Saved Decision Projects are owner-scoped and encrypted; users can export, archive, or permanently delete them.